This Privacy Policy describes how Dongguan Caiyayu Network Technology Co., Ltd. ("Caiyayu Network," "we," "us," or "our") collects, uses, stores, shares, and protects your personal information when you visit www.caiyayu.shop (the "Site") or use our services. By accessing or using our Site, you acknowledge that you have read and understood this Privacy Policy.

1. Information We Collect

1.1 Information You Provide

• Contact Information: Full name, email address, telephone number, company name, job title, and mailing address when you fill out forms, subscribe, or request quotes.
• Communication Data: Correspondence you send to us, including emails, chat messages, phone recordings (with consent where required), and support tickets.
• Account Information: Username, encrypted password, and account preferences if you register for an account.
• Transaction Information: Billing details, payment processing information, and service delivery records.

1.2 Information Collected Automatically

• Device Information: IP address, browser type and version, operating system, device type, screen resolution, and language preferences.
• Usage Data: Pages viewed, time spent, click patterns, referral URLs, and navigation paths.
• Cookies: We use cookies and similar technologies to enhance browsing, remember preferences, and analyze traffic.
• Location Data: Approximate geographic location from your IP address for analytics and fraud prevention.

2. How We Use Your Information

• Service Delivery: To provide, maintain, and improve our IT systems design and integration services; to process transactions; and to send service-related communications.
• Communication: To respond to inquiries and support requests; to send administrative information about policy changes.
• Marketing (with consent): To send newsletters and promotional materials. You may opt out at any time.
• Site Improvement: To analyze usage trends and improve Site functionality and user experience.
• Security and Compliance: To detect and prevent security threats, fraud, and malicious activity; to comply with legal obligations.

3. Legal Basis for Processing

We process your data based on: your consent, contractual necessity, legal compliance, and our legitimate interests in improving services, preventing fraud, and ensuring security.

4. How We Share Your Information

We do not sell your personal information. We may share with: service providers contractually bound to protect your data (cloud hosting, analytics, email delivery, payment processing); professional advisors bound by confidentiality; in business transfers; when required by law; or with your consent.

5. Cookies

We use essential cookies (required for Site function), functional cookies (remember preferences), analytics cookies (Google Analytics), and marketing cookies. You can manage cookies through your browser settings. Disabling certain cookies may affect Site functionality.

6. Data Retention

We retain your data only as long as necessary for the purposes described, unless longer retention is required by law. We consider the nature of data, legal requirements, and business needs. When no longer needed, data is securely deleted or anonymized.

7. International Data Transfers

Your data may be transferred to servers outside your country. We use Standard Contractual Clauses and Data Processing Agreements to ensure adequate protection.

8. Data Security

We implement TLS/SSL encryption, encryption of sensitive data at rest, regular security audits, access controls, and employee training. While we strive to protect your data, no method of internet transmission is 100% secure.

9. Your Rights

Depending on your jurisdiction, you may have rights to: access, rectify, erase, restrict processing, port your data, object, withdraw consent, and lodge complaints with data protection authorities. Contact us to exercise these rights. We will respond within 30 days.

10. Third-Party Links

Our Site may contain links to third-party websites. We are not responsible for their privacy practices.

11. Children's Privacy

Our services are not directed to individuals under 16. We do not knowingly collect children's data.

12. Changes to This Policy

We may update this policy. Material changes will be posted here with an updated date.

13. Contact Information

Dongguan Caiyayu Network Technology Co., Ltd.
Address: Room 402, No.5 Zhongsan Lane, Wuyanjing New Village, Humen Town, Dongguan, Guangdong, China
Email: support@caiyayu.shop
Phone: 13244553367
Data Protection Officer: dpo@caiyayu.shop